Dateline: Tuesday 5th October 2021

Standing The Norm On Its' Head

There are a number of "common sense" rules for running a successful business and it is my contention that one of the most important has been immortalised by Sir Richard Branson!)

In my early days working for the Boots Company Ltd. it was impressed upon me that the customer was always right (even if they were wrong)! This statement is a maxim that still holds true today. The belief and standing instruction was

"always take care of the customer!"

Every business course I have ever attended has always placed its' focus on the same point - that being - the customer is "king" and must always be "taken care of and put first!".

However, Mr Branson has added a further dimension to this! He has taken the situation, and stood it on its head, and I have to say that I totally agree with him!

He states "Clients Do Not Come First! Employees Come First! If you take care of your employees, they will take care of the clients!"

So that said - if you are a one person business then yes the customer must always be your priority but if you employ staff then they MUST be looked after since they are your greatest asset. These forward - facing people will be the ones who look after those all important customers.

By doing so they will engender Customer Loyalty / Support and that (in turn) is what will build your business!

Thank you for reading this blog!

Be safe, be careful and above all remember

Don’t Predict The Future - CREATE It !

DAve x

Comments

08/09/21 "Casing The Joint!"

Hi everyone it's DAve Thank you for joining me on today's blog post. Today is Wednesday and I really hope that it is less hectic than yesterday. After a full day at the office and with Alison confined to bed after a very disturbed night I had to go to Barnstaple after work and collect a replacement fridge, because the other one "bit the dust" Photo: "Three Suns" ©2021 wytchphotog The photograph featured above almost got me into trouble........ I spotted the reflection of the sun in three different places at the same time and because it was an unusual sight I decided to capture the image - well people thought I was "casing the joint" and they threatened to "call the Police" until I explained what I was doing and showed them the image. Because of the water situation at the caravan we checked with Tina about her impending visit at the weekend and her response was a very definite "of course I am coming to our caravan, why wouldn'...

12/09/21 The Wise Bird….

Hi and welcome to today’s blog page. We are back home after a couple of nights in the caravan. It has been a lovely weekend but sadly 2 nights are not really long enough. ©️2021 wytchwynd photography Yesterday after a slow start in the morning we had to do battle with a problematic water system before heading off to Exeter for the afternoon. That proved to be a tad expensive as I happened to say that I liked a wicker-style patio set that was on Special Offer in The Range. Oh boy! Guess who left the shop £140 poorer? On the plus side we had a lovely meal at Toby Carvery, Rydon Lane, Exeter (not a sponsored mention - but always happy to discuss) that was, as always, great value for money in an establishment that is clean, friendly and welcoming. After the meal we took a steady drive back to the caravan. This morning was a little fraught because I was feeling a wee bit tetchy over this on-going water issue but hopefully I will get something resolved this wee...

Dateline: Friday 01 October 2021

It is surprising what shows up in a Car Park! Photographed by Dave Baxter 01/10/21 oooOOOooo Thank you for reading this post and check back again soon If you want to email me - Click Here! Have a fantastic day, be safe, be careful and above all remember - Don't predict the future - CREATE IT!

Dave's Blog

Search This Blog