Dave's Blog

  Standing The Norm On Its' Head There are a number of "common sense" rules for running a successful business and it is my contention that one of the most important has been immortalised by Sir Richard Branson!) In my early days working for the Boots Company Ltd. it was impressed upon me that the customer was always right (even if they were wrong)!  This statement is a maxim that still holds true today. The belief and standing instruction was   "always take care of the customer!" Every business course I have ever attended has always placed its' focus on the same point - that being - the customer is "king" and must always be "taken care of and put first!".  However, Mr Branson has added a further dimension to this!  He has taken the situation, and stood it on its head, and I have to say that I totally agree with him! He states "Clients Do Not Come First!  Employees Come First!  If you take care of your employees, they will take care o...

Hi and thank you for joining me on today's blog post coming from a very dull and overcast top of the hill here in Ilfracombe.   The sky all around is grey and there is a modest breeze blowing.  I cannot see the Bristol Channel today - something that is normally visible from my office window. Last night I had a wonderful "catch up" with Marc over a couple of drinks at The Thatched Inn - it seemed very odd going to a pub to have a drink for the first time in many, many months.  It also seemed weird having to sit outside and order the drinks through a serving hatch. But, I detract from the main topic of today's post - the controversial subject of a lady called "Verity" "Verity" is a sculpture created by the artist Damien Hirst and this piece has been on loan to the town but that loan period is sadly* coming to an end. During this time she has been a major talking point and whether or not you like her, she has brought a large number of visitors to Ilfr...