Dave's Blog

  Standing The Norm On Its' Head There are a number of "common sense" rules for running a successful business and it is my contention that one of the most important has been immortalised by Sir Richard Branson!) In my early days working for the Boots Company Ltd. it was impressed upon me that the customer was always right (even if they were wrong)!  This statement is a maxim that still holds true today. The belief and standing instruction was   "always take care of the customer!" Every business course I have ever attended has always placed its' focus on the same point - that being - the customer is "king" and must always be "taken care of and put first!".  However, Mr Branson has added a further dimension to this!  He has taken the situation, and stood it on its head, and I have to say that I totally agree with him! He states "Clients Do Not Come First!  Employees Come First!  If you take care of your employees, they will take care o...

Hi and welcome to the second part of this insight into my life as a radio presenter.  Runcorn Town Hall (unknown photographer) When we left the story at the end of Part 1 we had reached the point where I had been approached by Dave Wycherly (Halton Borough Council's Arts Development Officer) with a view to me joining his team based at Runcorn Town Hall (pictured above).  Although this was a voluntary post it brought the strength of the team to the grand total of 2! Between us we were charged with the development of, and the raising awareness of, The Arts in the Borough of Halton.  This was by no means an easy task but it was one that we felt we could bring to justice! One of the first things that was accomplished was the addition of a live music tent at the up and coming Spike Island Festival.  This event was actually sited on Spike Island which was very close to a major chemical plant.  The event included all of the usual fair type attractions plus a superb ski...