Standing The Norm On Its' Head There are a number of "common sense" rules for running a successful business and it is my contention that one of the most important has been immortalised by Sir Richard Branson!) In my early days working for the Boots Company Ltd. it was impressed upon me that the customer was always right (even if they were wrong)! This statement is a maxim that still holds true today. The belief and standing instruction was "always take care of the customer!" Every business course I have ever attended has always placed its' focus on the same point - that being - the customer is "king" and must always be "taken care of and put first!". However, Mr Branson has added a further dimension to this! He has taken the situation, and stood it on its head, and I have to say that I totally agree with him! He states "Clients Do Not Come First! Employees Come First! If you take care of your employees, they will take care o...